FAQ

We specialize in stylish footwear and fashion accessories, including:

• Footwear: Boots, flats, heels, loafers, oxfords, sandals, slippers, sneakers & athletic shoes
• Apparel: Clothing, coats & outerwear
• Accessories: Hats and other fashion accessories

Our collections focus on trendsetting styles that balance fashion and comfort.

We proudly feature brands like Blowfish Malibu and Black Clover, known for their stylish and comfortable footwear and accessories.

Each product page includes detailed sizing information. We recommend checking the specific brand’s sizing chart as sizes may vary between brands. If you’re between sizes or unsure, consider sizing up for comfort.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secure and encrypted for your protection.

Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.

We process orders quickly to get your fashion finds to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We ship worldwide, excluding some remote areas and parts of Asia. If you’re unsure whether we ship to your location, feel free to contact us before placing your order.

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after processing (1-2 days)
• Free Shipping: For orders over $50, via EMS with delivery in 15-25 business days after processing

All orders take 1-2 business days to process. After processing:

• Standard Shipping: 10-15 business days
• Free Shipping: 15-25 business days

Please note these are estimates and international shipments may occasionally take longer due to customs processing.

International customers may need to pay additional duties or taxes upon delivery, depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.

We want you to love your purchase! If you’re not completely satisfied, you may return items in their original condition within 15 days of delivery for a refund. Please note:

• Items must be unworn, in original packaging with all tags attached
• Some sale items may be final sale (this will be noted on the product page)
• Original shipping fees are non-refundable

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address.

Once we receive your return, please allow 3-5 business days for processing. Your refund will be issued to your original payment method. Depending on your bank, it may take additional time for the refund to appear on your statement.

Currently, we don’t offer direct exchanges. To get a different size or color, please return the original item (following our return policy) and place a new order for the item you want.

Our style-savvy customer service team is happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 6201 West Olive Avenue, Glendale, US 85302

We typically respond to emails within 24-48 hours.

Currently, we operate exclusively online at shoesloversales.com. This allows us to offer a wider selection and competitive prices to our global customers.